Return Policy

Return Policy

  • All returns for exchanges and/or refunds must occur within 30 days of receipt of merchandise. After 30 days, this policy becomes null and void.
  • Returns must be accompanied by an RMA number or the return will not be processed.
  • RMAs (Return Authorization Numbers) expire 30 days after issue.
  • Returns may take up to two weeks to be processed through our Returns Department.
  • The buyer is responsible for all return shipping charges. Bull Creek Arms will pay shipping upon returning the product(s) if warranty is valid, otherwise return shipping is charged to customer.

Our Returns Department inspects each and every product that has been returned. We reserve the right to refuse refunds and/or exchanges of any and all returned items if one or more of the following has occurred:

  • Obvious wear & tear such as scratches or dents on any merchandise.
  • Any modifications; filing, sanding, switching components, coloring, painting, gluing, installation markings, etc.
  • Dirt, sand, sun and/or water damage.
  • Obvious odors such as cigarette smoke, perfume or colognes, etc.
  • Protective packaging or original packaging that has been defaced in any manner, or is absent upon return.
  • Any related paperwork for product to include warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.

Exchanges

Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. All items may be subjected to a restocking fee of 15% of the retail value of the product. Items returned in damaged/used condition will be rejected. Bull Creek Arms does not return shipping charges.

Return for Refund

A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees.

Defective Merchandise

If you have received a defective item, Bull Creek Arms must be notified within seven (7) days of receiving the items. The item must be returned to us within 30 days of the buyer's receipt of defective merchandise according to delivery confirmation through UPS/USPS. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped to you. You will not be charged for shipping. However, we do not ship the replacement item until the defective item has been received. If you wish the replacement item shipped immediately, your credit card may be charged for the replacement item; that amount will be refunded immediately upon receipt of the returned defective item.

Please include the following with all returned items

  • The merchandise in its original, brand-new condition with all related paperwork and packaging.
  • A copy of your order invoice.
  • A short but precise note listing the reason(s) for the return and/or exchange.
  • The RMA number must be clearly on the outside of the package.

For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.

PLEASE SEND ALL RETURNS TO:

Bull Creek Arms - Returns
11100 Airport Road, Suite 8
Hayden, ID 83835

Bull Creek Arms reserves the right to charge a restocking fee of 15% of the retail value of any and all merchandise that is returned for a refund.

All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers reject their shipment (rejected due to ineligibility), Bull Creek Arms reserves the right to liquidate the inventory and withhold credit.

Warranty Information

Bull Creek Arms does not offer any warranty on products not manufactured by Bull Creek Arms. Each manufacturer is responsible for honoring its own warranty, although we may assist customers beyond our return period if we have specific arrangements with a particular manufacturer to do so. In most cases, we will provide the customer the means to contact the manufacturer for warranty issues. We will not take items back once our return period has elapsed. In all other cases, the customer is responsible for dealing with the manufacturer on warranty issues.

When shipping a complete rifle for warranty work/troubleshooting, DO NOT send ANY ammunition with firearm. Make sure that the rifle is insured for correct value, including any and all accessories. Please do not pack personal belongings (blankets, shirts, pants, coats, pillows, towel, etc) around items. If personal belongings are sent, we cannot guarantee their return. If you are returning a rifle with magazines, please note, we can only return your magazines to you if they are legal for use in your state. If you live in a non-compliant state, ensure your magazine is legal, before you send it to us with your rifle.

 

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